Privacy and consent
Recorded Audio Storage Duration
Understanding audio storage duration and security for your clinical documentation.
Storage duration depends on which recording method you use.
Session recorder and mobile app
Audio is stored for 30 days from the date of recording.
Live transcription mode
Audio is not saved. Transcription happens in real time with no storage.
Downloading audio files
To keep a recording beyond 30 days:
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Navigate to the session
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Click the Audio tab
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Select the download option
Once you download a file, you are responsible for its security and compliance with local laws, regulations, and your organization’s data policies. Nextvisit cannot track or manage downloaded files.
Security
All stored recordings are protected with AES-256-CBC encryption.
Best practices
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Download important recordings before the 30-day window closes, only if you need them long-term
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Store downloaded files according to your organization’s data retention policies
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